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Senior IT Support Analyst

Volker Stevin Canada10.12.21

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Volker Stevin Canada is seeking the ideal candidate, located in Calgary, Alberta, for the Full-Time position of:

Senior IT Support Analyst

Job ID# 50-920202112


The Senior IT Support Analyst, is the final escalation point within the Client and Technology Support department.  Technical issues that cannot be resolved by levels 1 & 2 support staff are escalated to the Tier-3 Support Technician. The Tier-3 Technician is capable of trouble-shooting and resolving the most difficult and complicated issues. This position works closely with the Senior Infrastructure and Senior Network team members. The Tier-3 Support Technician is the escalation point for all technology support issues within the environment. 

  • Manage the existing IT Support staff
  • Provide third tier service desk support. This would encompass end user devices (desktops, laptops, smart phones, etc.), network and multifunctional printing devices, desktop applications, and branch to branch networking. This includes both on-site and remote support of all Volker Stevin Canada companies.
  • Support incident and problem escalation to the appropriate people as needed.


The Ideal Candidate for this position will possess the following:

Qualifications & Experience

  • University Degree or College Diploma in Computer Science/Networking or related field.
  • 7-10 years of work experience in a similar role.
  • 4-6 years of management experience.
  • Cloud Services (Azure), Microsoft Certified Systems Engineer (MCSE), VMware Certified Professional and/or Citrix Certified Engineer (CCA) designation are assets. Working knowledge of AWS, Google Cloud services will be an asset.
  • Strong working knowledge with MS Office, MS-Teams and MS-TFS.
  • Excellent interpersonal and communication skills, both verbal and written, and the ability to facilitate discussions with all levels of personnel.
  • Knowledge of Dell / Cisco UCS hardware (Blade servers and Storage Area Networks) & supporting infrastructure such as SAN fabric
  • Knowledge of Azure, O365 services, Skype, Exchange, In-tune, Email Archiving
  • Knowledge of UCS and virtualization technologies including VMware & Microsoft products.
  • Knowledge of Terminal Services, Citrix XenApp / XenDesktop
  • Knowledge of Commvault, Veeam & other related Data Protection technologies
  • Knowledge of Active Directory, ADFS, Domain Name System (DNS), System Center services, SCOM, OMS, Workday, SSO solutions, Anti-spam, Anti Malware, SIEM systems
  • Working knowledge of ITIL, DevOps, Agile, Kanban processes and methodologies
  • Knowledge of Microsoft SQL Database environments and Document Management Systems
  • Up-to-date knowledge of technology and industry best practices


Click for more details - Senior IT Support Analyst

How to Apply:

Please submit applications/resumes to Volker Stevin Canada, quoting the Job ID# 50-920202112


Website: see online application button below


While we thank all applicants for their interest, only those selected will be contacted for an interview.