HomeCurrent Opportunities Intermediate Support Analyst

Intermediate Support Analyst

Volker Stevin Canada31.12.19

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Volker Stevin Canada is seeking the ideal candidate, located in Calgary, Alberta, for the position of:

Intermediate Support Analyst, Information Technology

JOB ID: 50-920601912


The Intermediate Support Analyst, under the direction of the Senior Support Analyst, provides support with the company’s server and network infrastructure. This role assists with the effective provisioning, installation, configuration, operation, and maintenance of systems hardware and systems software, as well as related infrastructure. Participating in technical research and development will enable continuous innovation within the infrastructure thereby ensuring that systems hardware, operating systems, software systems, and related procedures adhere to organizational values, policies, and procedures. This role also provides support to our Service Desk Technician.


This position exists to:

  • Provide second tier service desk support.  This would encompass end user devices (desktops, laptops, smart phones, etc.), network and multifunctional printing devices, desktop applications, and branch to branch networking.  This includes both on-site and remote support of all Volker Stevin Canada companies.
  • Support incident and problem escalation to the appropriate people as needed.
  • Assist the Senior Support Analyst with new implementations, process development and procedures for ongoing management of the network/server infrastructure.

The Ideal Candidate for this position will possess the following:

Qualifications and Experience:

  • At least five years of work experience in the field of IT
  • College Diploma or University Degree in the field of business administration, computer science, or management information systems (or a related discipline/equivalent experience).
  • Working towards certifications in Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Administrator (CCNA) and Microsoft Office 365, Windows 10 certification (MCSA), Windows Server platforms (MCSE), Microsoft Azure Foundations and Infrastructure, and experience using Microsoft PowerShell. 
  • Information Technology Infrastructure Library (ITIL) foundation certified.
  • Experience with performance tuning and monitoring tools for Windows and Microsoft environments.
  • Business process and reengineering experience as well as an understanding of the relationship between process and policies.
  • Experience communicating during high pressure incidents.
  • Proven knowledge of systems development life cycle methodologies.
  • Entry level project management skills.
  • Working technical knowledge of:
    • Microsoft Directory Services, Microsoft SQL Server 2017, and Citrix Workspace.
    • Cisco & Meraki switches, routers, access points, firewalls and unified communication server.
    • Functional knowledge of Microsoft databases, TSQL, and SQL reporting services.
    • Azure Active Directory, syncing technologies, Multi-factor Authentication systems (DUO).
    • Microsoft Exchange Online, SharePoint Online, Teams and managing these in a tenant space.
    • Comfortable with most backup and resotre operations at a file and folder level.


Click for more details - Intermediate Support Analyst Position Profile 


Volker Stevin offers competitive wages and benefits - Medical, Dental, RRSP contributions and more.  Volker Stevin is a great career choice! 

The position may close upon finding the right candidate, and therefore may close sooner than the indicated date. 

How to Apply:

Please submit applications/resumes to Volker Stevin Canada, quoting Job ID 50-920601912


Website: see online application button below


While we thank all applicants for their interest, only those selected will be contacted for an interview.